Return methods

If the product does not meet your expectations, you can return it within 14 days of receiving the package. The products you return must be in good condition and with price tags and labels intact.You can return goods to our online store by following the specified procedure:- register your request with the company manager, indicate the reason for the return and the invoice number (via email: moc.liamg%40puorg.akvios, or in the direct Instagram page https://instagram.com/soivka- pack the goods you are returning. You can use the packaging in which you received the order or any other corrugated packaging;Next, you need to send the goods to the address that the manager will generate for you in the message.Important! The service for returning the goods is paid by the Buyer. In case of non-payment or incorrect filling in of the return data, the parcel will be returned to the sender (Buyer). Returns from different orders must be sent in separate parcels.After sending, you independently track the parcel until it is received in Kyiv. As soon as your return is registered at the warehouse of the courier delivery service "Nova Poshta" (the registration period is from 2 to 5 business days from the moment receiving the parcel at the branch), you will receive a notification to the specified phone number regarding the registration of the return.After receiving the notification, a money transfer will be sent to you within 14 business days to the card from which the online payment was made.